Frequently Asked Questions

Where do I locate my serial #?
What should I do if I am having trouble with my Apache equipment?
Where can I purchase maintenance or repair parts for my Apache equipment?
What type of oil should I use with my Apache Power equipment?
What fuel should I use in my Apache equipment?
What should I do if I did not receive all the parts, accessories or manuals when I purchase my Apache equipment?
How can I become an Apache Distributor or Dealer?
How do I order Brochures?
How do I order product manuals or service manuals?
How do I register my Apache product?
How long is my warranty?
How do I transfer warranty?

Where do I locate my serial #?

Your serial number is usually stamped on the side of the engine or on the carton your product came in. If you are having difficulty, contact customer service toll free at 877-610-1915

What should I do if I am having trouble with my Apache equipment?

Contact customer service toll free at 877-610-1915. We will either recommend a servicing dealer to you, or try to diagnose your problem and send you the parts required, or have you send the unit back to our head office so our professional technicians can solve the problem for you.

Where can I purchase maintenance or repair parts for my Apache equipment?

There are a couple ways to contact us, email our Parts Department @ trager@apachegenerator.com or call 877-610-1915 to speak to a Customer Service Representative.

Purchasing direct can save you money, time and even shipping costs. Our fill rate approximates 97%. Our technicians are available if you have problems with a part.

What type of oil should I use with my Apache Power equipment?

All of our products have been tested and approved to run with a petroleum based lubricant. Diesel products have different scenarios such as, time of year and weather conditions will determine the oil weight. You can refer to your owner’s manual for detailed information and if still unsure please contact customer service at 877-610-1915.

What fuel should I use in my Apache equipment?

Regular, unleaded gasoline is the fuel recommended for our gasoline products.

Diesel products run on a mid-grade diesel. This diesel fuel is readily available at truck stops. If you have further questions or want more details about fuel, contact our service dept. toll free at 877-610-1915.

What should I do if I did not receive all the parts, accessories or manuals when I purchase my Apache equipment?

Contact our customer service department toll free at 877-610-1915. Please have your invoice available, and describe in detail what is missing. We will respond to you within 24 hours.

How can I become an Apache Distributor or Dealer?

First let us cite the differences between a distributor and dealer. A distributor would be responsible for a region, and selling to an established dealer network. A distributor would commit to a large order, and have an established outside sales force to sell to dealers. A dealer is responsible for a small territory, usually a 25 mile radius depending on where they are located (city or rural). Like a distributor, a dealer must commit to an order to sell Apache Products to the end user. To become a distributor or dealer, please contact our Sales Manager toll free at 877-610-1915. He will explain the process in detail and send the necessary paper work to you.

How do I order Brochures?

Phone Customer Service toll free at 877-610-1915 or e-mail customerservice@apachegenerator.com and request a brochure.

How do I order product manuals or service manuals?

You can request your product manual from our website www.apachegenerator.com. by submitting a request to have this emailed or mailed to you. Phone Customer Service toll free at 877-610-1915 or e-mail customerservice@apachegenerator.com and request a particular manual. There will be a charge for these manuals.

How do I register my Apache product?

You can register your product by filling out the product registration form provided on our website at www.apachegenerator.com or by mailing in your registration form located in your product manual. For further questions please call customer service at 877-610-1915.

How long is my warranty?

Apache Warranty is one year parts & labor for all consumer use. All Apache equipment used for any commercial use is covered for 6 months parts & labor. All equipment will be carefully reviewed to determine what is covered under warranty.

How do I transfer warranty?

Anything that has over six (6) months on warranty will not transfer warranty to second owner. Second owner may call customer service to purchase a warranty program.